FAQs and General Questions


FAQs & General Questions

Placing an order:
When placing an order, it is important that all credit card information entered is an exact match (name on the card, billing address & CVV code)
If the billing address associated with the credit card used is different from your shipping address, they will need to be entered separately at checkout. Failure to do so may result in a declined payment and pending charges on your account. All pending charges will be released back into your account within a few business days depending on your bank.
Please be sure to review your order before submitting your payment as there is limited time to make changes to orders before they are processed and shipped.


SHIPPING:
To ensure that your package is properly delivered, please make sure your address is complete and entered correctly with any and all information pertaining to your address (apartment & suite numbers/dorm halls & room numbers). If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after 48 hours of contacting you, you do not respond, your order will be canceled and a refund will be issued.
If you realize that you entered your shipping address incorrectly, please contact us immediately or as soon as possible. 
Shipping fees are non-refundable. If you refuse any shipments or the package is undeliverable due to an incorrect address, you will be held responsible for the original shipping charges, plus the cost of return postage to us. 
Orders are processed within 1 to 5 business days from the date the order was placed. This is based on volume and availability. Once shipped, domestic U.S. orders are estimated to arrive within 7 to 10 business days depending on your location. International shipments derived from our fulfillment center may take 10 to 25 business days. Shipping times for special orders may vary.

If you would like your items shipped expedited, please contact us at info@kasualluxe.com before purchase, if it’s possible we will invoice you the expedited shipping cost.

 

FAQS:
Q: How can I track my order? A: Once your order has shipped, you will receive a shipping confirmation email with a link to track your package. An estimated delivery date will, also, be provided when you track your order. Be advised that tracking information may take up to 24 hours to be updated.
Q: Why is my order being declined? A: When placing an order it is important that all credit card information entered is an exact match (name on the card, billing address, CVV code) Also, if the billing address associated with the credit card used is different from your shipping address, they will need to be entered separately at checkout.
Q: What size would be best for me? A: If you are having trouble deciding which size would work best for you, you may refer to our size guide located at the bottom left of our webpage or on the product page itself. Please feel free to contact us for further instruction on sizing.
Q: I think my package is lost. What do I do? A: If you have not received your order and believe it is lost, please reach out to us IMMEDIATELY
Q: I accidentally ordered the wrong size. What can I do? A: If there are any errors regarding your order, please contact us immediately as there is limited time to make changes before the order is processed and shipped.